Online Vendor Terms & Conditions

Sales Process

The sales process will be tracked through Google Analytics to determine the most effective method to convert visitors into paying customers. 

No Contracts

There are no contracts associated with the Spirit 365 Online Store. Each vendor will be month-to-month and may cancel at any time. In the event of a cancellation, the vendor will have access to all features and services for the remaining month. There will be no refunds or credits given when a vendor cancels. They will finish out the current paid month.

Vendors – U.S. Only

Spirit of the Fair is currently located in Southern Oregon assisting Local Businesses with local deliveries. However, while SOF may not be able to personally assist all vendors at this time, SOF will still be able to assist virtually for most of the same services. Vendors may be located anywhere in the Contiguous United States until further notice.

Products

The Spirit 365 Online Store is for vendors to sell their own merchandise. We are here to assist with sales and promotions through direct marketing, inbound marketing and social media marketing and advertising.

Sellers Online Portal

Each vendor will have their own unique online portal to manage products, sales, payments, returns, exchanges, coupons, customer service and to view/export reports. Additionally, Knowledgebase and Tools sections.

Adding Products

Initially products will have to be approved by SOF for vendors who wish to create their own. Once each vendor is properly trained and trust is established, this requirement will go away.

Acquiring Business

SOF is outward focused on impacting local communities. Through networking, selling, marketing and advertising in the real world and online, SOF will always look for ways to assist all vendors and partners to connect with other businesses as well as potential customers. This is to benefit everyone involved. 

Sales

Spirit of the Fair has a very experienced sales staff and will be utilizing many techniques both online and in the real world to assist all businesses with sales, regardless of the package chosen. SOF spends a lot of time talking to people. SOF will focus on the sale of products and services to the public as well as to create content on a consistent basis. This will grow online store and social media traffic substantially over time. As traffic flows, the focus will be on converting visitors to paying customers on behalf of each business.

Marketing & Advertising

Spirit of the Fair will be promoting, marketing and advertising the SOF website, shop and social media through social media advertising. SOF offers multiple marketing and advertising packages which can be utilized to promote products and services through the SOF social media accounts. The benefit to this is to have products and services advertised on different media outlets and channels with high traffic flows. 

SOF Monthly Marketing & Advertising Packages

Account Setup

When setting up the account, each vendor will need to provide his/her full name, business name as it appears on the business registration document (if applicable), a valid PayPal email or bank account for direct transfer, a phone number, a business or contact address, tax information and proof of identity. All information must be current and up-to-date to receive payments.

Vendor Requirements

Each vendor must be over 18 years of age and be legally allowed to work in the United States. While registering, all vendors must submit a Copy of a Current State Issued ID and Proof of Business Ownership (If Applicable). The other requirements will be done through email. Send them to spiritofthefair@gmail.com with the subject “Vendor Verification”.

Vendor Account Address

Your vendor account must have a business or contact address associated with it. After approval, each vendor may have to submit a bank statement to verify the address on file. For those who do not own a brick and mortar business or work from home, the account address must match the bank statement address.

Business Types

  • Privately Owned
  • Nonprofit Organization
  • Individual (No Business Entity)

Vendors are not required to own a business. Individuals may use personal tax information and receive a 1099-MISC at the end of the year. There will be no taxes taken out and they will be considered an independent contractor.

Accounting

Each vendor will be responsible for their own accounting. Oregon, for example, does not require the collection of sales tax but each State has their own unique laws. In order to sell outside of the State, extra precautions must be taken to ensure the proper taxes are collected. It is always best to collect sales tax whenever possible.

Payments

Payments will be made directly to each business through the website on a weekly basis (after the first month). 

Receiving Payments

Currently, to receive payments from Spirit of the Fair LLC, all vendors must have an active PayPal account or use a Direct Bank Transfer.

PayPal

If you don’t already have a PayPal account, visit PayPal.com to register for one to receive payments. It’s quick, easy and secure so you never have to worry.

Direct Bank Transfer Requirements

All vendors must provide an accurate Bank Account and Routing Number. Your account information must be up to date.

Withdrawal Locking Period

Payments will be delayed 30 days for each sale to account for returns, exchanges, refunds, etc. 

Disbursement Threshold

The minimum for a disbursement is $100.

Monthly Fees

If a vendor is on a plan with monthly fees, they will be billed on the 1st of every month. The first month will be prorated accordingly.

Payment Gateway Charges

Each vendor will incur payment gateway charges in the amount of $2 each time a withdrawal is made via PayPal or Direct Bank Transfer.

Requesting Withdrawals

At that time, each vendor will receive 5 free manual withdrawals. Each manual withdrawal thereafter will be $5 each.

Collecting Taxes

All taxes will be transferred directly to vendors. 

For more information on taxes, Amazon has really good information. United States Tax and Regulatory Considerations

Shipping

All shipping costs (per product) will be transferred to vendors.

Shipping Fees

All shipping fees will be managed by Spirit of the Fair.

Returns and Exchanges

SOF will initiate Returns and Exchanges in the system on behalf of each business. It will be the responsibility of each business to process returns and exchanges. 

Commissions

Commissions will automatically be withdrawn and paid to SOF after the 30 day withdrawal locking period expires. 

Chargebacks

All commissions will be refunded if an item is returned within 30 days of purchase. This is so that the out-of-pocket losses are minimized.

Customer Service

Each business will be responsible for their own customer service related calls, emails, texts, etc. If SOF receives any customer service related contacts, they will be forwarded to the respective business.

Training

Each business will be provided with virtual training by means of a video tutorial to go over all the basics of the system. 

Knowledgebase

A knowledge base is being developed to assist vendors with frequently asked questions and common technical related issues.

WooCommerce Marketplace

How to Use the Advanced Frontend Manager

Technical Support

SOF will provide technical support to all businesses. If there is something out of the ordinary and requires expert support, SOF will be responsible for escalating and de-escalating the situation to the pertinent parties to resolve the situation swiftly and accurately. These things happen from time to time. SOF will be responsible for any costs associated with this type of expert support.

Changing Plans

Vendors may change plans at any time. If upgrading plans, vendors may back date to the beginning of the current month. However, if a vendor wishes to downgrade plans, they must wait until the following calendar month.

Spirit of the Fair Reservations

SOF reserves the right to make changes to vendor terms and conditions at any time, without notice. If there is a price increase, vendors will be notified at least 30 days in advance.

SOF is family friendly and community based and may cancel a vendor’s account, make alterations to products and descriptions and/or delete products from the Spirit 365 Online Store at any time if the vendor does not use good judgment when making posts. Bad judgment will not be tolerated.

SOF reserves the right to refuse service to any vendor for any reason.

Sell Online with Spirit of the Fair

Make sure you know all the information pertaining to your chosen package. This is all the same information found on Spirit 365 Online Store Vendor Packages page. We just want to make sure you understand it. We are going to help you in every way possible, but we are not making any guarantees.

We have invested a great deal of time and money to bring all this to you. We will fulfill everything on this page, and a lot more, but it’s ultimately up to you to determine your own level success. Contact us anytime if you have any questions.

Stop wasting time by ONLY selling your products at flea markets, charity fundraisers and fairs. Expand your reach beyond the local community. Have your storefront work for you 24 hours a day, 7 days a week, 365 days a year.

Promote Shop Local

We promote Shop Local and assist with local sales, marketing, promotions and advertising through charity fundraisers, direct and social media marketing and advertising. We can even assist with local pickup and deliveries (limited availability).

Stop Paying High Fees & Commissions

Plans Start at Only 15% of Total Sales & $0 Per Month 

Don’t pay high fees and commissions if you don’t have to. If you want complete control of your business and online store, all you pay is 10% of total sales.

IMPORTANT! Vendors will not receive payments until 30 days after each sale. This is done to protect the customers and vendors from having any issues if, and when, a customer decides to return items. After the first month, vendors should not even notice the difference.

Additional Services

Collectively and as a team, we can all achieve more!

We offer additional services to help you wherever you need it. We can assist with creating and managing your online storefront or we can deliver your products to your local customers. If someone is out of town, we can even help you ship out your products to hotels, businesses, P.O. Boxes and residential locations. We are here to help you succeed!

Regarding the sales process, some vendors will want full control of the entire sale, some will not want to manage anything. Regardless of budget and needs, there will be an option available for just about everyone.

All Vendors

Sellers Online Portal

Each seller will have their own unique online portal to manage products, sales, returns, exchanges, customer service and to view reports.

How to Use the Advanced Frontend Manager

WooCommerce Marketplace Knowledgebase

Main Features
  • Custom vendor shop page
    • Custom store name
    • Custom URL slug
    • Custom header
    • Custom profile image
    • Custom message to buyers
    • Customer reviews
  • All product types supported
  • Seller review & rating
  • Seller name on product page
  • SEO friendly URL structure
  • Marketplace seller central
  • Invoice management
Seller Features
  • Separate seller dashboard
  • Custom store settings
    • Storefront
    • Policies
    • Billing
    • Shipping management
  • Product Manager
  • Custom Coupons
  • View and Export Sales Reports
  • Order management
  • Payment Management
  • Knowledgebase
  • Tools
  • Import and Export Products

Vendor Online Store Packages

Each package is designed to work for any business. There are always situations that arise outside the normal call of duty. Because of this, the packages are fairly strict as to what is included. When vendors would like additional work completed, an hourly rate or fee will be assessed. We will do whatever we can to assist at no additional charge for all customer service and technical issues.

Starter Package $0 / Month

This is the most basic option with the most control and also the least expensive. Each vendor will also be responsible for marketing and advertising above and beyond the normal Spirit of the Fair advertising, unless they purchase a SOF Marketing & Advertising Package separately. 

Includes

  • Access to the Small Business Marketplace Dashboard and a Custom Shop page which includes the Main Features and Seller Features listed above.
  • Vendor Responsibility
    • Taking Pictures of Products
    • Creating Product Names
    • Writing & Adding Product Title and Descriptions (Both Short and Long)
    • Writing & Adding Meta Descriptions
    • Writing & Adding Image ALT & Title Text
    • Uploading Images
    • Adding Links to Multiple Outbound and Inbound Sources
    • Adding Products to Designated Categories
    • Adding Specific Product Tags
    • Adding Related Products, Cross-Sells and Upsells
    • Tracking Inventory
    • Pricing 
    • Fulfilling Each Order
      • Shipping and/or Delivery (Ask Us: SOF can deliver locally for a fee.)
    • Customer Customer Service, Returns, Exchanges, Refunds, etc.
  • SOF Responsibility
    • Only Technical Related Issues on Website
    • Vendor Customer Service Only

Time and Knowledge

This requires a lot of time, computer knowledge and possibly training for the vendor, especially in the beginning.

Fees

  • Monthly
    • $0 / Month
  • A La Carte
    • $50 / Products Added by SOF
    • $30 / Delivery (Within 20 Miles of SOF)
      • $5.00 Each Additional Mile
    • $75 / Hour for Anything Else Related to the Online Store
  • Commissions
    • 15% of Total Sale / Product
      • Excluding Tax, Shipping and Credit Card Fees
      • After Any Discounts

Standard Package $199 / Month ($299 Value)

This package is designed for Small Business Owners who have minimal computer knowledge, experience and/or would like to free up valuable time. It is similar to the Basic Package except that SOF will manage the online shop for the business. Spirit of the Fair will only be responsible for adding each product and information to the Spirit 365 Online Store. The Vendor will be responsible for writing all content. This package does not include marketing or advertising.

Limited Availability

Due to staff limitations, this package must be pre-approved.

 Includes

  • Access to the Small Business Marketplace Dashboard and a Custom Shop page which includes the Main Features and Seller Features listed above.
  • Vendor Responsibility
    • Taking Pictures of Products
    • Creating Product Names
    • Writing Product Title and Descriptions (Both Short and Long)
    • Writing Meta Descriptions
    • Writing Image ALT & Title Text
    • Send all Pertinent Social Media and Website Links to SOF
    • List Product Designated Categories
    • List Specific Product Tags
    • List Related Products, Cross-Sells and Upsells
    • Tracking Inventory
    • Pricing 
    • Fulfilling Each Order
      • Shipping and/or Delivery (Ask Us: We can deliver locally for a fee.)
    • Customer Customer Service, Returns, Exchanges, Refunds, etc.
  • SOF Responsibility
    • Up to 6 Products Added to the Store Per Month (Does Not Carry Over)
    • Uploading Images
    • Adding ALT & Title Text
    • Entering Product Title and Descriptions
    • Adding Links to Multiple Outbound and Inbound Sources
    • Adding Products to Designated Categories
    • Adding Specific Product Tags
    • Adding Meta Descriptions
    • Adding Related Products, Cross-Sells and Upsells
    • Technical Related Issues

Time and Knowledge

This allows for the time to be split fairly evenly between SOF and the vendor and requires minimal computer knowledge.

Fees

  • Monthly
    • Give First Promotion
      • First Month Free – Offer Good Thru Dec. 31, 2021
    • $199 / Month
  • A La Carte
    • $45 / Additional Products Added by SOF
    • $25 / Delivery (Within 20 Miles of SOF)
      • $4.00 Each Additional Mile
    • $70 / Hour for Anything Else Related to the Online Store
  • Commissions
    • 12.5% of Total Sale / Product
      • Excluding Tax, Shipping and Credit Card Fees
      • After Any Discounts

Elite Package $399 / Month ($599 Value)

This package is designed for business owners who prefer the complete hand’s off approach to online selling. The only thing the vendors will be responsible for will be purchasing inventory (which we will also be able to assist with in the future).

Limited Availability

Due to staff limitations, this package must be pre-approved.

 Includes

  • SOF Responsibility
    • Up to 10 Products Added to the Store Per Month (Does Not Carry Over)
    • Taking Pictures of Products
    • Creating Product Names
    • Writing & Adding Product Title and Descriptions (Both Short and Long)
    • Writing & Adding Meta Descriptions
    • Writing & Adding Image ALT & Title Text
    • Uploading Images
    • Adding Links to Multiple Outbound and Inbound Sources
    • Adding Products to Designated Categories
    • Adding Specific Product Tags
    • Adding Related Products, Cross-Sells and Upsells
    • Tracking Inventory
    • Pricing 
    • Fulfilling Each Order
      • Shipping and/or Delivery (Ask Us: SOF can deliver locally for a fee.)
    • Customer Customer Service, Returns, Exchanges, Refunds, etc.
    • Technical Related Issues on Website
    • Vendor Customer Service

Time and Knowledge

This requires minimal computer knowledge and time. This is also the most inclusive package and allows each vendor to focus their time and energy elsewhere.

Fees

  • Monthly
    • $399 / Month
  • A La Carte
    • $40 / Additional Products Added by SOF
    • $20 / Delivery (Within 20 Miles of SOF)
      • $3.00 Each Additional Mile
    • $65 / Hour for Anything Else Related to the Online Store
  • Commissions
    • 10% of Total Sale / Product
      • Excluding Tax, Shipping and Credit Card Fees
      • After Any Discounts